Privacy Policy

1. Introduction

At BSDR Vision Technologies Private Limited, accessible from https://usemayaai.com, one of our main priorities is the privacy of our visitors and users. This Privacy Policy document contains the types of information that is collected and recorded by Maya AI and BSDR Vision Technologies Private Limited and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at dheemanth@bsdrvisiontechnologies.com.

2. Scope and Application

This Privacy Policy applies only to our online activities and is valid for visitors to our website and users of Maya AI services with regards to the information that they shared and/or collect in BSDR Vision Technologies Private Limited. This policy is not applicable to any information collected offline or via channels other than this website and our AI platform.

This policy governs:

• Maya AI platform and all associated services
• BSDR Vision Technologies website (usemayaai.com)
• All API integrations and third-party implementations
• Mobile applications and related services
• Customer support and communication channels

3. Consent

By using our website and Maya AI services, you hereby consent to our Privacy Policy and agree to its terms. Your continued use of our services after any modifications to this Privacy Policy constitutes acceptance of the revised policy.

4. Information We Collect

4.1 Personal Information

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

4.2 Information You Provide Directly

• Account Information: Name, email address, phone number, company details
• Profile Data: User preferences, settings, and customization options
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Content Data: Audio recordings, images, text inputs for AI processing
• Communication Data: Messages, feedback, support requests, and correspondence

4.3 Information Collected Automatically

• Usage Data: API calls, feature usage, session duration, interaction patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Server logs, error reports, performance metrics
• Location Data: General geographic location (country/region level)

4.4 AI-Related Data

• Voice samples and audio recordings for AI voice generation
• Images and visual content for AI image processing
• Text prompts and descriptions for content generation
• Training data and model improvement feedback

5. How We Use Your Information

We use the information we collect in various ways, including to:

5.1 Service Provision

• Provide, operate, and maintain Maya AI services
• Process AI generation requests (audio, image, text)
• Manage user accounts and subscriptions
• Process payments and billing
• Provide customer support and technical assistance

5.2 Service Improvement

• Improve, personalize, and expand our AI capabilities
• Understand and analyze how you use our platform
• Develop new products, services, features, and functionality
• Train and enhance our AI models (with appropriate anonymization)
• Conduct research and analytics for service optimization

5.3 Communication

• Communicate with you about service updates and changes
• Send technical notices, security alerts, and administrative messages
• Provide customer service and support
• Send marketing and promotional communications (with your consent)
• Respond to your comments, questions, and requests

5.4 Legal and Security

• Comply with legal obligations and regulatory requirements
• Protect against fraud, abuse, and security threats
• Enforce our terms of service and policies
• Resolve disputes and protect legal rights

6. Data Sharing and Disclosure

6.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and billing services
• Cloud infrastructure and hosting
• Analytics and performance monitoring
• Customer support and communication tools
• Security and fraud prevention

6.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality agreements.

6.3 Legal Requirements

We may disclose your information when required by law, regulation, or legal process, or to protect the rights, property, or safety of BSDR Vision Technologies, our users, or others.

6.4 With Your Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Secure development practices and code reviews
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• Account Data: Retained for the duration of your account plus 3 years after account closure
• AI-Generated Content: Retained as specified in your service agreement or until deletion is requested
• Usage Logs: Typically retained for 12-24 months for security and service improvement
• Financial Records: Retained as required by applicable accounting and tax laws
• Communication Records: Retained for customer service purposes, typically 2-3 years

9. Your Data Protection Rights

Under applicable data protection laws, including GDPR and Indian data protection regulations, you have the following rights:

9.1 Access Rights

You have the right to request copies of your personal data. We may charge a small fee for this service if the request is excessive or repetitive.

9.2 Rectification Rights

You have the right to request correction of any information you believe is inaccurate or incomplete.

9.3 Erasure Rights

You have the right to request deletion of your personal data under certain conditions, including when the data is no longer necessary for the original purpose.

9.4 Restriction Rights

You have the right to request restriction of processing your personal data under certain conditions.

9.5 Objection Rights

You have the right to object to our processing of your personal data under certain conditions, particularly for direct marketing purposes.

9.6 Data Portability Rights

You have the right to request transfer of your data to another organization or directly to you, under certain conditions.

To exercise any of these rights, please contact us at dheemanth@bsdrvisiontechnologies.com. We will respond to your request within one month.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws through:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by data protection authorities
• Certification schemes and codes of conduct
• Other appropriate safeguards as required by law

11. Children's Privacy

Maya AI services are not intended for children under the age of 13 (or the minimum age in their jurisdiction). We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

12. Cookies and Tracking Technologies

Our website and services use cookies and similar tracking technologies to enhance user experience and gather information about usage patterns. Types of cookies we use include:

12.1 Essential Cookies

Required for the website to function properly, including authentication and security cookies.

12.2 Analytics Cookies

Help us understand how visitors interact with our website by collecting and reporting information anonymously.

12.3 Functionality Cookies

Enable the website to provide enhanced functionality and personalization based on your interactions.

12.4 Marketing Cookies

Used to track visitors across websites to display relevant and engaging advertisements.

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our services.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our platform
• Requiring acceptance of the updated policy before continued use

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy or our data practices shall be subject to the exclusive jurisdiction of the courts in Cuddapah, Andhra Pradesh, India.